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| WELCOME |
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IT Front Desk is a virtual front desk software service
provider. Our goal is to automate all your front desk needs by providing the state-of-the-art telephony
IVR system and online interface with 24/7 access, thereby improving the efficiency and bring cost cutting
solution to your business. With this in mind, we have developed four highly sought after software products and
and few more in the pipeline. To learn more about ITFrontDesk products and how it can help your help your business
to fully automate your front desk needs, please take a short video presentation by clicking the link below.
 Products Presentation
AppointmentDesk™ software unlike other
appointment scheduling software, it is fully automated by providing you three-in-one solution 1) web based appointment
scheduling software, 2) IVR phone based appointment scheduling software and 3) web based administrative
portal for your staff in scheduling appointments, configure working hours and holidays, view reports etc.
- Web based online scheduler allows your customers to schedule appointments any time 24/7 via computer connected
to an internet.
- IVR phone based scheduler allows your customers to schedule appointments any time 24/7 using any phone.
Our automated self-serve appointment scheduling software is very unique that none of the competitors can match our state-of-the-art product features
yet we provide at affordable cost to you.
Not only you can automate your front desk needs, but your
customers can make or cancel their appointments online, using
any wireless device, or over the phone using our Interactive
Voice Response (IVR) system. This offers your customers a
flexible and user friendly approach for making or canceling
appointments at any time, any where, any means.
ReminderDesk™ is an appointment reminder software which automatically dials outbound phone
calls one or two days prior to appointment date and reminds your customers with their upcoming appointment.
Our phone reminder is very unique that it not only reminds but also confirms the appointment by
taking input from your customers there by decrease your no-shows. This service can be used with
any appointment scheduler including any EMR/PMS system you may have. Unlike our competitors,
we offer 3 different alternate phone numbers to dial including home, cell and work numbers in any order
you prefer and we provide four different ways to reach out to your customers in reminding the appointments:
- Outbound call picked up by a human
- Outbound call picked up by an answering machine
- SMS text message
- Email reminders
LabResultsDesk™ is a secure digital voice mail which allows you
to reduce incoming phone calls and eliminate phone tags by delivering confidential test results
to your patients in your voice. You record the lab results message for patients in your voice
using any phone or computer and the system will immediately notify patients with availability of
their Lab Results and provide call back number and instruction to retrieve the message.
Your patients can dial in to our IVR server or access via online and listen to your messages at
their convenience. Our pre-recorded library messages will save you lot of time in sending out
standard messages to hundreds of your patients in one go.
BroadcastDesk™ allows you to
instantly send hundreds or even thousands of interactive phone calls
with ease while managing the entire process right from the Web.
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Benefits |
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- No Software to purchase or install
- 24/7 self-serve scheduling via phone
- 24/7 self-serve scheduling via online
- Web based admin site
- Automated appointment reminders
- Automated test results delivery
- Eliminate phone tagging
- Low cost - few cents per appointment
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Interactive
Voice Response |
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Interactive Voice Response (IVR) automates the personal interaction of telephone callers with the computerized phone system. Automated phone systems have used voice recorded prompts and menus to present information to callers. Touch-tone telephone keypad entries or spoken commands are gathered from the caller to collect information and navigational data.
ITFrontDesk has developed an award winning IVR phone system that includes state of the art voice boards and voice prompts recorded by professional voice talents.
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Upcoming
Products |
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OncallDesk™ puts your hospital staff, nurses, colleagues, and patients in direct contact with you or anyone
who is on-call at any moment in time by applying rules based engine, simply by dialing a
single phone number.
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DrugRefillDesk™ allows your patients to make a request for prescription refills at any time (24/7) using their phone and you can approve and electronically send to pharmacy with few clicks at your convenience. |
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ElectionDesk™ makes election of many non-profit board members voting process an easy and simple by our unique phone based 24/7 service. |
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Latest News |
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| Demo AppointmentDesk™
Now! |
| AppointmentDesk™ automates your
front desk services providing online appointment scheduling. |
| View
Demo |
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| Test Drive ReminderDesk™ Now! |
| Or you can test drive ReminderDesk™ for 30 days free. No obligations. Try it now! |
| Test
Drive Demo |
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