We’re Your Number One Source for Front Desk Automation.

At ITFrontDesk we use innovative IVR technology that’s been created to automate the front desk of many different types of businesses. Our valuable products have been created to keep your staff focused on other important tasks besides scheduling appointments, calling for appointment reminders, event reservations, and message broadcasting.
10
Million Calls handled and Counting...

COVID-19 Vaccination Scheduler

  • Online Scheduler with easy navigation
  • Handles very high volume web traffic (2+ million hits)
  • Optional IVR Scheduler
  • Text Confirmations
  • Reminder phone call to reduce no-shows
  • Multiple doses management
  • HIPAA compliance

COVID-19 Vaccination Waitlist Signup

  • Online waitlist signup
  • Configure number of waitlists per location
  • Text confirmations
  • One click move from waitlist to appointments
  • Automatic notification to patients
  • HIPAA compliance  

WHAT WE DO?

IVR PHONE SCHEDULER WITH HUMAN TOUCH

Phone Scheduler

Automated Appointment Scheduling via 24/7 IVR Phone. Human recorded voices. All regional languages available. Phone lines expand from 2 – 2000 on demand.

Online Scheduler

Automated Appointment Scheduling via 24/7 Web/Online. All regional languages available. Can be used with laptop, desktop, smart phones, iPads/tablets, etc.

Mobile Apps Scheduler

Automated Appointment Scheduler via 24/7 Android & iOS devices. Download app from Google PlayStore and Apple AppStore. Free App to download.

Kiosks Check-in/Registration

Patients check-in using Kiosks set up at your office front desk. Also allows paperless registration using customized forms and questionnaire. Android or iOS app.

Video Chat/File Upload

Your staff can do Video and/or Phone Chat with your customers from admin portal. Customers can easily upload their documents using mobile phone or computer.

EMR / EHR

First time in US we offer fully automated EMR – integrated automated scheduler with Open EMR/EHR. Cloud based hosting of EMR server and you can access 24/7.

Preferred Solution Provider to CAP

One Stop Solution to Community Action Agencies / Metro Governments

  • Automated Appointment Scheduler for
    • LIHEAP Utility Assistance
    • VITA Tax Preparation
    • Head Start / Early Head Start Recruitment
    • Weatherization
    • Rental Assistance
    • Many more services…
  • Telephone Screenings Scheduler
  • Assisted Transportation Pickup Scheduler/Mapper
  • Paperless Intake Forms with Signature Capture [NEW]
  • Group Event / Orientation Reservation Scheduler
  • CapDesk (Client Database) [NEW]
  • Permits / Codes Department Queue [NEW]
  • Check-In/Out Kiosks with Alerts
  • Kiosk Survey Questionnaire
  • TV Console Token/Queue Display
  • Answering Service (All US based Staff)
  • Hotline Call Forwarding to Sister Agencies / Intake Staff
  • Video Conferencing / Phone Conferencing / Documents Upload

No other EMR / EHS offer automated Phone Scheduling

Fully Automated EMR For Medical Community

  • 24/7 Online, IVR, Mobile App Scheduler for your Patients
  • Integrated with OpenEMR (see here for full list of features) https://www.open-emr.org/
    • Scheduling
    • e-Prescribing
    • Medical Billing
    • CMS Reporting
    • Lab Integration
    • Clinical Decision Rules
    • Advanced Security
    • Multilingual Support
    • Meaningful Use 2 Certified
    • ONC Certified HIT 2014 Edition Complete EHR product
  • Cloud-based (No software to install or maintain) Secure Hosted
  • Automated Prescription Requests
  • Kiosk Check-In/Out
  • Patient Survey Tablets
  • Paperless Patient Registration Forms with Signature Capture [NEW]
  • Secured Voice Message Delivery to Patients [NEW]

Unique Tools Customized for Academic Needs

Efficient Solutions for Colleges / Universities

  • Advisement Scheduler
  • Tests Scheduler
  • Letter Requests
  • New Student Orientation Reservation Scheduler
  • Video Conference / Phone Conference with Caller ID Mask

Want to automate your front desk tasks? Look no further!

ITFrontDesk products are used by many of our businesses clients to improve their customer satisfaction, make their staff work more productive and deliver cost savings. Below are a few of our vertical markets:

Solutions

Community Action Programs

Community Action Centers, CSBG, LIHEAP, Weatherization Programs, VITA Tax Service

Head Start Programs

Head Start and Early Head Start Recruiting

Medical Community

Doctors, Hospitals, Home Care, Dental Care, Eye Care, Physiotherapy, Laboratories

On-site Health Screening

Corporate Health Screening, Mobile Health Screening, Flu Shot Administration

Service Industries

Plumbing, Electrical, Heating & Cooling, Tax Prep, Pest Control

University Consultation & Testing

New Student Enrollment, Graduate Advising, Test Reservation, New Student Counseling

Human Resource Scheduling

Job Interviews, Employee Training, Contract Jobs

Benefits Counseling

Employee Benefits Counseling

Government Sectors

City, County, State and Federal Government Agencies/ Offices

OUR SERVICES

To leverage the true potential of self-serve appointment scheduling, we provide a cost effective IVR Phone Scheduler along with traditional online web and mobile apps for our Appointment Scheduler system.

IVR Phone Scheduler

Our high quality, human-recorded voice in local language has easy-to-understand menu options and easy navigation. It can handle 1 to 2000 callers at any given time. You will hear no more busy tones!

Online Scheduler

Our award winning online scheduler is intuitive and easy to understand. Your patients can book appointments with easy to follow steps using any browser including mobile devices.

Mobile App Scheduler

Your patients can download the mobile app scheduler from Google Play Store or Apple App Store for free. With a few clicks they can schedule an appointment at any time 24/7.

Admin Web Portal

Using our web based administrative portal, you and your staff could manage the doctor’s hours, view calendars, run reports, search patients and more.

Admin Mobile App

Using the mobile app, you can easily view who is coming next, viewing the daily, weekly and monthly calendars. You will receive push notification alerts when a patient check-in

Patient Registration

Using this Kiosk, your patients can do self-serve check-in or fill/update registration forms at the front desk. An easy way to go paperless digital storage.

Phone / SMS Reminders

Our system automatically reminds your patients with upcoming appointments via outbound Phone call, SMS or Email. Reduce your no shows and increase customer satisfaction.

Push Notifications

Our system automatically send Push Notifications to mobile phones with upcoming appointments, delay with appointments due to emergencies or inclement of weather etc.

Token Display

We display the token number calls along with Name of the patient and type of appointment (appt or walkin) in a big screen TV/monitor. Also queue order of checked-in patients.

Any Device, Anytime, Anywhere!

Join us to learn how technology can help boost your staff productivity

Benefits of our IVR Phone Scheduler

Our system automatically expands from 1 – 2000 phone lines (simultaneous calls) on demand.

IVR Phone system works 24/7, so your customers will love it and this leads to greater customer satisfaction and referrals. Uptime guarantee of 99.9%.

IVR Phone system is capable of any languages you may want. Currently we offer Spanish, Russian, Arabic, Bengali and other languages.

Voice files are recorded using human voice talents (male and female voices) so the IVR calls will be with crystal clarity and easy to understand menu options.

We can get you local area code phone number or toll-free number

Features

Dedicated local or toll-free number. No more busy tones.

Custom URL with yourcompany.itfrontdesk.com with customized landing page info

Can be downloaded from Google Play (Android phones) and Apple Store (iPhone)

Award winning desktop portal for your staff. Manage everything under one portal.

Great for staff who are on the go or working remotely.

Easily check who is coming next from your mobile phone. Ideal for doctors and solo practitioners.

Paperless e-Registration via Tablet/iPad. Fully customizable forms including signature capture.

Customers/Patients can self check-in/out easily and staff notified. Complete survey questions.

Customers/Patients can view on a big screen with their queue standing. Audio alerts when called by staff.

Customers/Patients easily sign up for a waitlist using an online or IVR scheduler. Automatic notification when a waitlist is moved to an appointment.

Remind customers/patients via text, outbound phone call and email. Mass notification in the event of office closure.

We do not lock you down with multi-year contracts. Just simple month-to-month billing.

We offer multiple product solutions

Appointment Desk

Appointment Scheduler via IVR Phone, Online, Mobile Apps and Admin portal.

Notification Desk

Automated Notifications via Text, IVR Phone, Email and Push Notifications.

Reservation Desk

Automated Seat/Class/Event based Reservations via IVR Phone & Online

CAP Desk

CAP Database Seamlessly Integrated with ITFrontDesk Product Solutions.

EMR Desk

Open Source OpenEMR Seamlessly Integrated with ITFrontDesk Product Solutions.​

Learn more about our product solutions

32 %
Use Online/Web Scheduler
48 %
Use IVR Phone Scheduler
20 %
Use Mobile Apps Scheduler

ITFrontDesk is a one stop solution to automate your front desk needs.

What they are saying.

Want a custom solutions for your agency/organization?

We have done lot of customization for many of our clients. Feel free to talk with our sales team to learn more about our products and how our solutions can fit in to your organization and what custom changes we can make it to work.