Web and Phone based Appointment Scheduling and Reminder service. Self Serve appointment scheduling. Online, SMS text, Phone IVR and Email Reminder.

WELCOME

IT Front Desk is a virtual front desk service provider. Our goal is to automate all front desk needs by providing the state-of-the-art telephony IVR system and online interface, thereby improving the efficiency and bring cost cutting solution for your business.

AppointmentDesk™ system allows you to make or cancel appointments and to configure and customize your appointment scheduling using our automated system. Not only can you automate your front desk needs, but your customers can make or cancel their appointments online, using any wireless device, or over the phone using our Interactive Voice Response (IVR) system. This offers your customers a flexible and user friendly approach for making or canceling appointments at any time, day or night.

ReminderDesk™ system allows you to configure appointment reminder calls to your clients. Our unique automated system uses the appointments listed in your computer desktop's calendar and places appointment reminder calls to your clients as scheduled. During the reminder call, the user will be provided an option to confirm or cancel the appointment.

LabResultsDesk™ allows you to reduce incoming phone calls and eliminate phone tags by using our automated Lab Results retriever service. You record the lab results message for patients in your voice using a phone and the system will immediately notify patients with availability of their Lab Results and provide call back number and instruction to retrieve the message. Your patients can dial in any time and listen to your messages using their phone. Also patients can login securely through online and listen to your audio message as well as print the Lab Results.

BroadcastDesk™ allows you to instantly send hundreds or even thousands of interactive phone calls with ease while managing the entire process right from the Web.

OncallDesk™ puts your business clients or support desk in direct contact with you or anyone who is on-call at any moment in time, simply by dialing a single phone number.

Customer Testimonials

The same schedule can be used by an Answering Service, a Doctor's Office....and even the Patients! Simple and easy to use system. What a great system for one low price! way to go!

— Dr. Venkat Reddy MD

Family Practice

The best IVR system for appointment scheduling at affordable price and that too with 24/7 customer support. It is incredible savings for those who are employing receptionist to take the appointment calls. Best of all, I like hassle free hosting service.

— Karen Miller LCSW

The Psychotherapy Associates

	Interactive Voice Response



Interactive Voice Response (IVR) automates the personal interaction of telephone callers with the computerized phone system. Automated phone systems have used voice recorded prompts and menus to present information to callers. Touch-tone telephone keypad entries or spoken commands are gathered from the caller to collect information and navigational data. ITFrontDesk has developed an award winning IVR phone system that includes state of the art voice boards and voice prompts recorded by professional voice talents.

Upcoming Features

	PDA or Palm Pilot synchronization

	Appointment reminder to cell phone or pager through SMS text messaging

	Multi-lingual appointment scheduling

	Centralized call center operating 24/7 can take appointments for any caller on behalf of any branch office or resource

	Hourly report of appointment schedule through our automated fax service - This is useful if you do not have an Internet connection or if you experience a temporary Internet connection failure